About
Etihad Airways is the second largest airline in the UAE headquartered in Khalifa City, Abu Dhabi. Eithad boasts in fleet size of 113 covering over 75 destinations both domestic and international. With Etihad Airways main base in Abu Dhabi International Airport, the airline has carried 14.8 million passengers in 2018.

Alliance
Arab Air Carriers Organisation is a non-political non-profit organisation in Beirut, Lebanon. The organization was set up upon the recommendation of the Transport Committee of the League of Arab States. With its main goal to promote cooperation, quality and safety standards they offer industry course in various aviation management programs and training in Human Resources which help airlines achieve in their training budgets among the Arab airlines. International Civil Aviation Organization signed an agreement with AACO that the airlines will have 0% growth of their emissions by 2020.

Awards
Etihad Airways has been awarded as
Middle East's Leading Airline - First Class 2019
Middle East's Leading Airline Inflight Entertainment 2019
Middle East's Leading Airport Lounge - First Class 2019
Middle East's Leading Cabin Crew 2019
World's Leading Airline - First Class 2018
World's Leading Airline Inflight Entertainment 2018
World's Leading Airport Lounge - First Class 2018
Middle East's Leading Airline - First Class 2018
Middle East's Leading Airline Inflight Entertainment 2018
Middle East's Leading Airline Rewards Programme 2018

Class of Travel
Etihad Airways provides four classes of travel :
Residence Class - Etihad's 'The Residence' is a suite comprising of a living home, bedroom and shower room. The living rooms comes with a leather sofa, two dining tables along with 32-inch television with a noise-cancelling headset from Sennheiser. The bedroom is equipped with a bed and en suite bathroom with a full-height shower, bathrobe and hairdryer. Vanity Kit contains hand-picked lotions and hand creams, the residence comes with a full-time in-flight butler to tailor make passengers requests. Guest can use a Cognac Service or pick the best bottle of wine.
First Class - Etihad's First class is luxury among the best in the airline industry. Wide armchair attached to a separate 6ft and 10' long bed come with a vanity unit with a mirror and LED lights and a full-length wardrobe and a separate refreshment cabinet. The onboard bathroom is equipped with a shower with complimentary loungewear. Guests are served with deliciously prepared in house meals and can choose from a range of wines in on board.
Business Class - All Business class passengers' seats are fully convertible to a fully flat bed with an in-seat massager. The mood lighting also offers passengers to change the setting while relaxing or working. Noise-cancelling headsets come equipped with the 10.6' touchscreen which is loaded with entertainment. Guests in Business class have access to 'The Lobby' which is an Upper Deck area where one can hold a Business meeting or socialise with guests while watching a game on the wide-screen TV. Guests are each given Aqua di Parma kit which consists of cologne and hand cream.
Economy Class - Etihad Airways provides all economy passengers with adjustable headrests accessorized with comfy pillows. Passengers on long-haul flights are provided full-sized fleece blankets and an amenity kit which contains a pair of socks, toothbrush, earplugs and an eye mask. All guests are served meals with a choice of three main courses. The onboard cafe serves refreshing beverages and snacks. Additionally, the long-haul route passengers are offered complimentary bar service which sets Etihad Airways apart.
Baggage Allowance
The checked baggage allowance depends on your origin & destination, fare type, and frequent flyer membership status.
All the fares include one cabin bag weighing up to 7kg. It cannot be bigger than 56cm x 36cm x 23cm.

In-flight Services
Etihad Airways boasts in-flight entertainment E-BOX contains 750 hours of on-demand content on international flights. All economy sets are equipped with tv monitors which also has 60 interactive games to keep children entertained. Flying Nanny is one of the best in-flight services which help travellers with children on long-haul flights. In-flight Wi-fi can be purchased on board and pre-book their meals.

Check-in
Domestic Flights - Passengers can check-in online 30 hrs to 1 hr prior to the scheduled departure time.
International Flights - Passengers can check-in online 30 hrs to 1 hr prior to the scheduled departure time.

Onboard Support
Etihad Airways provides assistance for passengers with special needs. Wheelchairs, airport assistance during check in are provided by on ground staff. Passengers can choose a service that best suits their need. Expectant mothers and parents of unaccompanied children can read the regulations and policies before flying here.

Refund & Cancellation
Passengers can cancel their booking either through Etihad Airways sales’ offices or website. All cancellations are subject to a cancellation fee.